About Different Countries With Different Freight Form

• International shipping is handled by International Transport Company, usually 5-7 business days to delivery.
• All orders will be insured for the full purchase amount.
• All the packages will be mailed inside another box!!
• International shipments to UK,AU,USA are shipped via EMS mainly.That is why you can enjoy free shipping to UK,AU,USA and great discount offering here.Save more money now enjoying real brand new quality. We are a professional online dealer and ask EMS express to ship the items for us.Please make sure you are at home when the packages will be arrived
• We are a professional online dealer. Please make sure you can sign for the packages when arrived.
• We ship to UK,AU,USA and so on for free.Mainly deliver items to other countries via DHL.
• After placing orders, please check your email here to get order confirmation, and you also can track your order online with clicking the botton of "Order Tracking" at our website!

Return Policy

• We are committed to your completely satisfaction. All items here are closely to the word here "what you see on our website are what you will get". Before enjoying easy exchange & return policy,You must contact us with returning address before sending them back. All items sent back to us must be in their original condition i.e. not worn, altered or washed, with all tags attached.
• All Ugg Boots are the right ones you ordered.We promise you of the right order package.So if returning right items for a refund: all returned items are subject to a 15% restocking fee. Shipping and handling charges are non-refundable.
• We do not cover the shipping cost of returns or exchanges of right order package, you will be responsible for the shipping and handling costs. What's more, we recommend you to add tracking and insurance for your own protection, as we cannot be responsible for lost returning shipments.
• All returned merchandise should be sent to the shipping address we email you after you get our feedback here!

Exchanges

• We will accept exchanges for a different size or color within 30 days of the original order dispatch date. Please contact us with your Order ID and one of our team members will help you.Feedback now! If you would like to exchange items to a different style, you would have to return your Ugg Boots for a refund (as Return policy) and place a new order for the style you prefer.
• You must contact us before sending the items back. All items sent back to us must be in their original condition i.e. not worn, altered or washed, with all tags attached. Worn or dirty items will be returned back to you.
• We do not cover the shipping cost of exchanges, you will be responsible for the return postage and for the shipping and handling cost of shipping the exchanged items back to you. We recommend that you add tracking and insurance when sending items to us for your own protection, as we cannot be responsible for lost shipments. Shipping and handling charges are non-refundable.

Order Cancellation

• Cancellation of an order must be requested before the order has been dispatched.Cause that we process all orders as quickly as possible within 6-8hours after orderss placing, so we are not always able to cancel an order after it is placed. Hope yoou can understand in this key point.Cancellation requests after the order has been dispatched will be treated in accordance with our Return policy.

Friendly Notice: If you did not receive your 10-digit tracking number within 3 days after placing your order, your e-mail server may block our email address. In this case, please check your junk box and add our email address to your friend list.

Please contact us before you send your shoes for Exchange or return for a refund.Our return address is different from the Shipping address.If you send the products back without feedback to us,you must to bear the loss !